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“How to Build a World-Class Call Center” is a Seminar Specifically Designed to Increase Sales Conversion Numbers
Publish Date : 12/5/2004 3:23:00 PM   Source : Business News Onlypunjab.com

OutSell, Inc. the premiere consulting firm that helps leading companies build world-class sales and customer service teams and the authors of the best selling book, If You're Not Out Selling, You're Being Outsold announced today that they will be facilitating a seminar targeted towards call centers and customer service centers on “How to Build a World-Class Call Center.” The nationally renowned keynote speaker and call center expert, Brian Lowery, Senior Vice President, OutSell, Inc., will facilitate a complementary breakfast seminar on the challenging issues facing call centers today.
OutSell partners with call centers such as America Online, West Corporation, SBC and Wachovia to produce results that increase sales conversion numbers, improve retention, reduce employee turnover and most importantly increase revenues.

“How to Build a World-Class Call Center” is a seminar specifically designed to create an energetic and high performance call center culture. At this seminar you will learn how to improve the following for your call center: build more of your top performers behaviors and habits across your entire organization, develop clear and compelling service excellence expectations, reduce attrition, build effective selling competency skills for new hires and existing agents ,build a strong coaching staff capable of driving results.

Where & When:
Thursday, December 9, 2004 at 7:30 am
The Hilton East Hotel
7600 East Broadway, Tucson, AZ
Tel. 520-721-5600

Space is limited, call today to reserve your attendance.

Attendees will receive a complementary copy of Los Angeles Times bestseller, If You're Not Out Selling, You're Being Outsold, and a How to Build a World-Class Call Center workbook. For more information regarding the seminar How to Build a World-Class Call Center or to learn more about OutSell contact the corporate office.

For more information: www.outsellconsulting.com
Contact: e-mail protected from spam bots
Office 310-372-1348