Business Value of ITIL Part 2 Expands on Original Paper with Q3 Survey Results, New Data Points and Complete and Updated Metrics for Calculating ITIL ROI : Insurance News Onlypunjab.com- Insurance News

Business Value of ITIL Part 2 Expands on Original Paper with Q3 Survey Results, New Data Points and Complete and Updated Metrics for Calculating ITIL ROI
Publish Date : 12/14/2006 9:48:00 AM Source : Insurance News Onlypunjab.com

Evergreen Systems, a leading IT consulting firm, today announced the release of its sequel to 'Developing the Business Case for ITIL'. This continuation of the original paper includes new survey results on how Fortune 1000 companies across industries are using old and new metrics to calculate the return on investment (ROI) of such ITIL-based projects as Incident, Problem, Change, Configuration, Release, Service Level and Financial Management.
This newly released guide includes survey results on developing the business value of ITIL gathered at the September itSMF National Conference. One hundred (100) IT executives from 90 companies participated in the survey, which revealed that although the organizations are clearly focused on their ITIL priorities (service quality and delivery) and their top ITIL initiatives (CMDB, Incident and Problem Management, Service Catalog and Change and Release Management), most are still stumbling over the challenge of quantifying and articulating the value of these initiatives to the business.

Recommendations from the survey include the analysis and re-engineering of key workflows with concurrent calculations on value contribution, including efficiency and labor savings, as well as risk reduction. Final conclusions include the finding that although enterprises are more focused than ever on exactly which initiatives are being targeted, much work still needs to be done on workflow analysis and metrics with ROI calculation to prove the value of ITIL initiatives to the business. For a full copy of the survey results go to the link below:

www.itilroi.com/pr.html

This sequel to the original 'Developing the Business Case for ITIL' makes the point that even though less than half of today's businesses are developing business value and ROI to justify IT spending, that trend is changing quickly. Going forward, IT departments must develop business value justification and ROI to fund new projects. This is evidenced by increasing pressure on IT executives to not only justify investments via traditional internal metrics (such as numbers of servers per system administrator) but also to expand into metrics that quantify IT's value to the business, such as 'annual contribution' to the business, 'benefit per developer' and other types of metrics, such as increasing IT staff time on innovation versus operations.

Templates are offered for capturing specific metrics for Incident and Problem Management; Change, Release and Configuration Management; and Service Level and Financial Management. In general, efficiency, effectiveness and customer satisfaction, applied to these practice areas, lead the way for the development of 'core' metrics, particularly for IT infrastructure projects. Although each of these areas will have their own specific metrics, prior to business case development these metrics must be merged to reflect results based on 'end-to-end' service delivery. These 'end-to-end' metrics should reflect values that reach across the lines of business, highlighting the overall contribution to the business. This approach integrates traditional, internal IT performance metrics with broader business value metrics.

This practical guide concludes that the entire development of business value process should be linked to a broader ITIL strategy that involves creating consensus around the acceptance of ITIL projects and selling the business value using metrics. Go to the link below to receive your copy.

http://www.businessvalueofitil.com/pr.html

About Evergreen Systems
Evergreen Systems is a highly specialized technology consulting firm focused on helping companies maximize the value of IT to their businesses. Evergreen specializes in ITIL (Information Technology Infrastructure Library) business case development and consulting and offers services that include Service Catalog development, Change Management consulting, Configuration Management Database (CMDB) development and Asset Management. From strategic planning, to policy development, through execution, Evergreen makes sure that what gets planned, gets done.

Leaders in insurance, finance, healthcare and retail rely on Evergreen to address today's major business challenges, including making ITIL and COBIT operable; understanding and organizing IT assets for better planning and execution; developing automated, streamlined compliance processes; and maximizing benefit through change, configuration and asset management. Global 2000 organizations work with Evergreen for sound strategy, flawless execution and measurable results.

Contact:
Amy Mergler
Evergreen Systems, Inc.
571-262-0977

Onlypunjab.com

The Best Benefit in The Travel Insurance Industry Just Got Better Publish Date : 11/5/2007 7:25:00 AM
TravelSafe Insurance upgrades it's industry-first "Cancel For Any Reason" travel insurance benefit to cover up to 100% of travelers' non-refundable trip cost.

SASid and Markel Insurance Company Introduce Short Term Medical Health Insurance for Individuals and Families Publish Date : 11/5/2007 7:23:00 AM
SASid, Inc. and Markel Insurance Company announced today that they have joined together to offer short term health plans for individuals and families.

PrintsMadeEasy.com Announces Plans for New Line of Real Estate Business Cards Publish Date : 11/3/2007 6:26:00 AM
PrintsMadeEasy.com, the global leader in online printing solutions, today announced plans to release a new series of templates and designs for real estate business cards in 2008.

Sompo Japan Insurance Company of America Announces Selection of Millbrook and Oracle® Business Intelligence Solution Publish Date : 11/2/2007 7:16:00 AM
Millbrook Incorporated is pleased to announce that Sompo Japan Insurance Company of America has selected a solution based on...

Life Insurance Opportunities in Qualified Plans to be Focus of Nineteenth Annual Henry A. Deppe Lecture Publish Date : 11/1/2007 7:07:00 AM
Five financial experts will participate in Life Insurance Opportunities in Qualified Plans as part of The American College's nineteenth annual Henry A.

Lighthouse1 Announces CDH Event of the Year Publish Date : 11/1/2007 7:07:00 AM
Lighthouse1, the industry leading provider of consumer driven healthcare administration solutions, announced that Revolution '08, the first Lighthouse1 OnDemand™....

Partners Advantage Insurance Services, Inc. Merges with Maxx Financial Partners, LLC Publish Date : 11/1/2007 7:07:00 AM
Partners Advantage Insurance Services, Inc., and MAXX Financial Partners, LLC, announced today the completion of their merger, creating one of the ...

Website Exposes Dirty Little Secret of Private Mortgage Insurance (PMI) Publish Date : 11/1/2007 7:07:00 AM
Go.Toby.com, the popular real estate news and information website for Palm Coast, Flagler County, and Northeast Florida posts an article revealing ...

Silanis Sets the Record Straight on Electronic Contracting Myths Publish Date : 11/1/2007 7:07:00 AM
Leading electronic signature provider Silanis Technology has posted a recording of its recent Webcast, "Electronic Contracting - Dispelling the...

Employers Tackling Health Care Challenges with 21st Century Benefit Design Publish Date : 11/1/2007 7:07:00 AM
A new approach to health care in the 21st century should address the most acute challenges of our time and chart a new course through better use of data, ...

Total Results : 3507
More News (Opens in New Window) : [1] 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 Next Page

Canada News

Gadget News

Infotech News

Europe News

Health News

Middle East

Sports News

Advertising News

America News

Application News

Asia Pacific

Software News