Top insurance agencies keep up with technology. That's the word from Chris Sheppard CPCU, AFSB, an insurance agency executive.

"For those insurance agencies still doing business the old fashioned way, the clock is ticking. We have entered an arena in which the client is expecting more and more from their broker in terms of technology. They want to have access to the agents' services 24 hours a day", said Sheppard.

He went on to say that clients are demanding assistance with OSHA, customized safety manuals, certificates on demand, fleet safety programs, experience mod reviews and the ability to communicate through the internet with other business owners across the country on general business issues.

Also, clients are getting requests from general contractors, vendors and manufacturers to get up to snuff in terms of safety. They are demanding that they have the proper mechanisms in place to prevent serious injury or property damage.

"Insurance buyers need their agents to aid them in implementing all of the programs they need to help the bottom line. Whether it's putting into place a formal drug policy, vehicle use policy or return to work policy they need an agency that can provide these items in real time."

He went on to say "agencies need to get their heads out of the sand and really focus on what is important to the client. Too many agencies are stuck in the past and don't have the foresight to keep up with the rash of technology products available to them. These are products that provide measurable results immediately."

Sheppard explained that the bottom line is that if your current agent can't provide you with these basic services you need to find someone who can. It is simply too important to work with someone who doesn't use technology to its fullest extent.